Notice to customers
Clause 12 – provides that If you are a Wholesale Client, it is your responsibility to review our work on behalf of your own clients and provide us with any questions in relation to the work performed. You are fully responsible on behalf of your clients for giving final approval on all work completed by us for each client. (The only exception to this is where SuperRecords lodges tax returns under its own Tax Agent number as part of our services. In this instance, SuperRecords will be the responsible party).
Clause 30 – provides you are liable to pay for any disbursements, charges and expenses that we incur on your behalf and/or your clients’ behalf.
Clause 38 – provides that we will expect payment by the due date of all invoices regardless of whether you have been paid by your client or not.
Clause 44.2 – provides that you must ensure the security and confidentiality of your login details, including any username and/or password assigned to you. You are wholly responsible for all activities which occur under your details (including unauthorised use or access to software). You must notify us immediately if you become aware of any unauthorised use of your login details.
Clause 56 – provides that if you make a claim against us in connection with this agreement, our liability to you will be limited by Professional Standards Legislation or, where the Professional Standards Legislation does not apply, to two times (2 x) the fees received from you in the 12 months before your claim.
Clause 69 – provides that after the initial term (if any) or renewed term (if any) as specified in your Statement of Work, you may terminate this agreement by providing two (2) months written notice.
This Agreement consists of this Page, the attached Standard Terms and Conditions and any Statements of Work issued by SuperRecords with or subsequent to the signing of this agreement. If the Client wishes to acquire further Services from the Supplier, a Statement of Work for those new services will be issued (or the parties may enter into a new Agreement). The issue and acceptance of Statements of Work will create a separate Supply Contract as specified in clause 25 of the Standard Terms.
On signing this Agreement, you agree that its terms apply to all existing Statements of Work between the parties and so each Supply Contract on foot as at the date of this Agreement is amended accordingly with effect from the date of this Agreement, even if those Statements of Work were initially formed incorporating a different form of Standard Terms and Conditions.
Terms and Conditions
These Terms and Conditions (“Terms”) govern your engagement with SuperRecords and use of our website portal (“Portal”) and form a binding contractual agreement between you, the client using our Services, and us, SuperRecords Pty Ltd ACN 153 889 215 (“SuperRecords”).
For that reason these Terms are important and you should ensure that you read them carefully and contact us with any questions before you use our Services including the Portal. You can contact us on firstname.lastname@example.org.
By retaining us in accordance with these Terms you acknowledge and agree that you have had sufficient chance to read and understand the Terms and you agree to be bound by them.
SuperRecords provides the Services to Clients through our associates overseas via SuperRecords website and maintains the Portal as a way to provide the Services more efficiently and effectively.
In these terms and conditions:
“Intellectual Property Rights” means all industrial and intellectual property rights, both in Australia and throughout the world, and includes any copyright, patent, registered or unregistered trade mark, registered or unregistered design, registered or unregistered plant breeder’s right, trade secret, knowhow, right in relation to semiconductors and circuit layouts, trade or business or company name, indication or source or appellation of origin or other proprietary right, or right of registration of those rights.
“Deliverable” means Material provided by us to you in the performance of the Services.
“Material” means goods, software, source code, object code, designs, test cases, documents, equipment, reports, technical information, customer lists, studies, plans, charts, drawings, calculations, tables, trade marks, logos, schedules and data stored by any means.
“Pre-Existing Material” means:
- Material created and owned by a party prior to or independently of this agreement; and
- all improvements, modifications, or enhancements to the above Material developed in the course of providing the services.
“Personal Information” has the meaning given in the Privacy Act.
“Portal” means all of the online resources provided in association with the provision of the Services via our website, including the ability to upload Client data and documents and view records, regardless of how those websites are accessed by users (including via the Internet, mobile phone or any other device).
“Privacy Act” means the Privacy Act 1988 (Cth) and any ancillary rules, guidelines, orders, directions, directives, codes of conduct or other instruments made or issued under it, as amended from time to time.
“Privacy Laws” means:
- the Privacy Act;
- the Australian Privacy Principles (or APPs) contained in schedule 1 Privacy Act; and
- all other applicable laws, regulations, registered privacy codes, privacy policies and contractual terms in respect of the processing of Personal Information.
“Related Body Corporate” has the meaning given in the Corporations Act 2001 (Cth)
“Representative“ shall mean directors, officers, managers, partners, members, employees, legal, financial and professional advisors and bankers
“Retail Client” means a client using our Services on their own behalf.
“Services” means all the services offered by SuperRecords Pty Ltd, as set out in the SOWs issued from time to time under this Agreement.
“Us”, “we” or “our” means SuperRecords and/or its related bodies corporate.
“Wholesale Client” means a client obtaining our services on behalf of their own client(s). The obligations owed to clients of a Wholesale Client are owed solely by the Wholesale Client.
“You” or “Client” means any Retail Client or Wholesale Client of SuperRecords , whether wholesale or retail client, and includes employees and representatives of the Client “Your” has a corresponding meaning.
- We endeavour to provide Services with the utmost care and quality based on the information you provide, including where applicable on behalf of your own clients. We will correspond with you for queries and follow up work that is required to complete the job.
- We ensure that our staff are properly and reasonably trained and equipped to perform the services offered to your firm and within this service agreement.
- Should any processing errors be made by us due solely to negligence on our part, we will rectify the errors without further cost to you.
- We undertake that we shall not reveal to any third party, any of your confidential information without your prior written consent. However, the aforementioned shall not apply to: (a) disclosure of confidential information that is or becomes generally available to the public other than as a result of disclosure by or at our direction or any of our Representatives in violation of these Terms; (b) disclosure by a us to our Representatives and affiliates (and their partners, officers and directors) in accordance with these terms provided such Representatives and affiliates are bound by similar confidentiality obligations; and (c) obligations of disclosure to the extent required under law or generally accepted accounting standards applicable to you or us, or any judicial or regulatory process.
- We will perform regular and frequent backups of our work and data in onsite and offsite locations.
- We will maintain a current policy of professional indemnity insurance.
- We are not required to update any advice or reports for any changes in law or other events after that advice or report is finalised unless the Client expressly requests further Services. Further Services will be subject to additional Fees.
Your obligations to us are as follows:
- We assume that all the details and information provided to us is true, correct and accurate at all times and we are not responsible for verifying such information or for any fault in the provision of Services as captured in these Terms due to any inaccurate or misleading information provided by you. You will provide us with accurate information, timely responses and, where applicable and necessary, access to your software.
- To maintain all records to support any claim in relation to tax that is made by you or your clients.
- You will adhere to the processes we specify in regards to providing the Services, document submission and query resolution.
- You will adhere to our payment methods set out in these Terms.
- If you are a Wholesale Client, it is your responsibility to review our work on behalf of your own clients and provide us with any questions in relation to the work performed. You are fully responsible on behalf of your clients for giving final approval on all work completed by us for each client. (The only exception to this is where SuperRecords lodges tax returns under its own Tax Agent number as part of our wholesale SMSF services. In this instance, SuperRecords will be the responsible party.)
- You acknowledge and agree that the quality of our Services is dependent on the quality and accuracy of information and data provided to us by you, and that we are entitled to rely on the accuracy and completeness of the information and data you provide to us. You must notify us if you become aware that any of the information or data provided to us is not accurate or complete. The Services cannot be completed without all required information and the resolution of all queries we may raise from time to time.
- You acknowledge that the timeliness of delivery of final reports, interim reports and other such completed work is dependent on the timeliness of information, documents and answers to queries received from you.
- You acknowledge and agree that advice and reports provided by us are provided solely for the Client and must not be relied on by any other entities.
- You acknowledge and agree that you are responsible for any commercial decision made after receipt of the Services.
- During the term of this agreement and for a period of twelve months (or if less, the greatest period permitted by law) after expiry or termination of this agreement:
- 17.1 You agree not to solicit any employee, accountant, independent contractor or any person associated with us and who was involved in the provision of the Services under this agreement; and
- 17.2 You further agree not to induce or entice any employee, accountant. independent contractor or any person associated with us and who was involved in the provision of the Services under this agreement to terminate or breach the employment, contractual or other relationships with us,
without our prior written consent. This clause does not prevent you from employing or engaging a person that responds to a genuine public advertisement placed by you.
Performance of the Service and Scope
- Our provision of the Services under this agreement is subject to your payment of the associated Fees.
- The range of Services to be provided are set out in the relevant Statement of Work.
- The Services may be performed by our associates overseas in India.
- Specific Services under an SOW will be performed as requested by the Client via use of our online Portal.
- You acknowledge and agree that we are not financial planners and do not have an Australian Financial Services Licence. We will not provide investment advice in any form.
- This Agreement is a master agreement under which the Client may from time to time during the Term elect to acquire Services from SuperRecords.
- Where the Client wishes to acquire Services from SuperRecords under this Agreement it will issue a Statement of Work.
- When a new Statement of Work is issued and is accepted by all parties, a separate Supply Contract is formed between the parties on the terms of this Agreement and any specifications set out in the Statement of Work.
- Our fixed service rates are outlined in the Statement of work. These fees are exclusive of GST.
- For work that is requested and not included in the fixed price services, a fixed price will be provided upon request or provision of source documentation and information required to complete the job.
- If we have provided you a cost estimate and you subsequently provide us with unclear or incomplete information or do not respond to our queries or requests for clarification, thus increasing our processing time, we may increase our fees or estimates. We will discuss this with you prior to fee implementation.
- If our processing time is greater than normal due to circumstances outside our control, we will notify you and our fees or estimates may increase.
- You are liable to pay for any disbursements, charges and expenses that we incur on your behalf and/or your clients’ behalf.
- You are liable to pay our fees by the due date as specified in, and in accordance with the terms of, the Statement of Work regardless of whether you have been paid by your clients or not.
- SuperRecords reserves the right to review and change fees for SuperRecords Services at any time. If SuperRecords changes the fees of the Services, the new charges will be notified to you before commencement of work.
Direct Debit Request (DDR)
- Where we have made direct debit arrangements with you, payments will be made by direct debit from your nominated account, in the manner set out in the SOW.
Bank Transfer/Cheque payment
- We will accept payment to be made via bank transfer or cheque, in the manner set out in the SOW.
- If a direct debit payment, bank transfer or cheque is dishonoured you will be required to bear any dishonour fees. If in 7 days from the dishonoured date, payment is not received we reserve the right to cease work until all invoices are paid. We will require prepayment of all fees before commencement of any further work.
- Where payment remains outstanding for more than 30 days:
- 36.1 We reserve the right to apply interest at the General Interest Charge applied by the Australian Taxation Office to all tax invoices that are more than 14 days overdue;
- 36.2 We reserve the right to assign any debts payable to us to a third party without consultation with you; and
- 36.3 You agree to indemnify us from and against all costs and disbursements incurred by us in recovering the debt (including but not limited to internal administration fees, legal costs on a solicitor and client basis, our collection agency costs, and bank dishonour fees;)
- 36.4 We may report the default on payment to a credit reporting agency.
- Please note that no further work will be undertaken if your account becomes overdue by 30 days. If you fail to pay our account according to our Terms then we reserve the right to charge you in advance based on estimates of work required.
- We will expect payment by the due date of all invoices regardless of whether you have been paid by your client or not.
Timing for Work
- We are committed to providing you a timely service and in most instances will be able to complete the work within the time frames set out in the statement of work, subject to all required documentation/files having been provided to us in a timely fashion and in accordance with our requests.
- If a large volume of jobs is submitted, we will advise you of the timeframe for completing the work once we have received all the required information and documents.
- The time taken to perform the work is subject to change depending on factors including access to information, the quality and accuracy of information provided by you or response time to queries. We will advise you in advance if we believe there would be a delay in the provision of the Services.
- We will ensure that all required documents are ready to be lodged by the ATO due dates provided that all documentation required for the jobs is submitted to us on time and within our specifications provided to you. We will not be responsible for any penalties, interest or fees for late lodgement if the job or source documents are provided to us at late notice.
- Please see details of SuperRecords Security Policy.
- 43.1 Security – Our facilities and practices adhere to best industry practice, and applicable health and safety standards. Some of our group companies are ISO 27001 compliant too.
- 43.2 Our secure delivery centre is equipped with the latest technology, infrastructure and dedicated technical staff. We endeavour to provide a working environment that is reliable and secure.
- 43.4 Each party must process all Personal Information in connection with this agreement in accordance with the Privacy Laws (regardless of whether or not it is otherwise obliged to comply with the Privacy Laws) and only for the purposes of performing its obligations under this agreement.
- 43.5 If the Client collects Personal Information, we may from time to time have access to that Personal Information in the regular course of providing the Services or any software to the Client. If the Client provides or makes available to us (including via entering into or uploading to the software) any Personal Information in connection with this agreement (“Client Personal Information”), the Client must make all disclosures and obtain all consents necessary to allow us to collect, store, use, and otherwise deal with the Client Personal Information lawfully in accordance with the Privacy Laws.
- 43.6 We will only collect, store, use, and otherwise deal with the Client Personal Information strictly as necessary to perform our obligations under this agreement.
- 43.7 The Client must give all assistance required by us from time to time in relation to the Client’s compliance with the Privacy Act, or any investigation, request or enquiry (formal or otherwise) from the Privacy Commissioner regarding the Client Personal Information.
- 43.8 Clauses 43.9 to 43.11 apply if:
- there is any unauthorised access to, or unauthorised disclosure of, any Client Personal Information held by us; or
- any Client Personal Information held by us is lost in circumstances where unauthorised access to, or unauthorised disclosure of, Client Personal Information is likely to occur,
(a “Data Breach”).
- 43.9 If we become aware of any actual or suspected Data Breach, we will, as soon as reasonably practicable (and in any event within 48 hours) notify the Client in writing of the Data Breach.
- 43.10 The Client must immediately notify us if it suspects or becomes aware of a Data Breach which concerns or may concern the software.
- 43.11 In respect of any Data Breach concerning any Client Personal Information, and without limiting each party’s obligations under the Privacy Laws, the parties agree that the Client will have sole responsibility for:
- determining whether a Data Breach amounts to an “Eligible Data Breach” (as defined in the Privacy Act);
- carrying out any assessment of a suspected Eligible Data Breach required by the Privacy Act, and we will cooperate with the Client’s reasonable requests in relation to any such assessment;
- preparing any statement of notification required by the Privacy Act, and we will cooperate with the Client’s reasonable requests in relation to any such statement; and
- carrying out any notification required by the Privacy Act, and we will cooperate with the Client’s reasonable requests in relation to any such notification.
Software Licensed to SuperRecords
- Where SuperRecords uses its own software licence to provide its service to you:
- 44.1 You are granted a non-exclusive, non-transferrable and non-sublicensable licence for the term of this agreement to use the software.
- 44.2 You must ensure the security and confidentiality of your login details, including any username and/or password assigned to you. You are wholly responsible for all activities which occur under your details (including unauthorised use or access to software). You must notify us immediately if you become aware of any unauthorised use of your login details.
- 44.3 You must not permit your login details to be used by or transferred to any other person.
- 44.4 You must not impersonate or create a login for our Portal or any software licensed to us for any person other than yourself.
- 44.5 We may at any time request a form of identification to verify your identity.
- If you think that your login details have been compromised or the Portal has been accessed or used by another person in breach of these Terms, please email us at email@example.com.
Ownership of Documents
- Any documentation which we are engaged to prepare, together with any other original documents given to us shall remain the property of you (or where applicable, your clients). However, we reserve the right to make a reasonable number of copies for our records and job purposes, and to comply with our professional and statutory record keeping obligations.
- Where there is a termination by either party of this arrangement, you agree that we are entitled to retain all of your documents of which we are in possession and have performed services in respect of, until you pay all outstanding fees payable for that work we have performed on those documents.
- You acknowledge and agree that, as between you and us, we own all Intellectual Property Rights to the Material on our website, including but not limited to our trademarks, text, images and the software contained in the Portal used to upload data and documents.
- The Material on our website is protected by copyright under the Australian Copyright Act 1968 (the Act) and, through international treaties, in other countries. Content displayed on or via the Portal is protected, pursuant to copyright laws and international conventions. You agree not to copy, distribute or modify content from the Portal without our express written consent. You may not disassemble, decompile, reverse engineer or otherwise attempt to discover any source code contained in the Portal. Without limiting the foregoing, you agree not to reproduce, copy, sell, resell, or exploit for any purposes any aspect of the Portal (other than your own content).
- Each party retains ownership of all Intellectual Property Rights in their respective Pre-Existing Material (even if incorporated into a Deliverable), and no such Intellectual Property Rights are assigned or transferred to the other party by way of this agreement.
- On the creation of any Deliverable containing any Pre-Existing Material belonging to us, we grant you a non-exclusive, irrevocable, royalty-free licence to use that Pre-Existing Material to the extent incorporated as part of any Deliverable.
- On the creation of any Deliverable containing any Pre-Existing Material belonging to you, you grant us a non-exclusive, irrevocable, royalty-free licence to use that Pre-Existing Material to the extent incorporated as part of any Deliverable.
- Subject to clauses 50 and 51, we agree to assign the Intellectual Property Rights (including future Intellectual Property Rights):
- 53.1 in the Deliverables; and
- 53.2 in Material otherwise created by us in the performance of the Services, (“Developed IP”) to you on creation.
- You agree to grant us a worldwide, non-exclusive, perpetual, transferable, sublicensable, royalty free licence to use, copy, modify, and exploit the Developed IP to the extent necessary to carry out our obligations under this agreement and for our internal business purposes.
- These Terms will also be applicable to any group entities and Related Body Corporate of any client if you request us to perform work for those entities. Fees will be charged in accordance with the Statement of Work issued to them.
- To the extent permitted by law, our maximum liability to you arising out of or in connection with this agreement is limited:
- 56.1 by a scheme approved under the Professional Standards Legislation; or
- 56.2 where the Professional Standards Legislation does not apply, to an amount equal to two times the fees received from you under this agreement in the 12 months immediately preceding the loss or damage incurred by the Client.
- To the full extent permitted by law, we exclude all liability in respect of loss of data, interruption of business or any consequential or incidental damages.
- These Terms are to be read subject to any legislation which prohibits or restricts the exclusion, restriction or modification of any implied warranties, conditions, guarantees or obligations. If such legislation applies, to the extent possible, we limit our liability in respect of any claim to, at our option:
- 58.1 in the case of services:
- the supply of the services again; or
- The payment of the cost of having the services supplied again.
- 58.1 in the case of services:
- We cannot guarantee continuous, error-free or secure access to our services or that defects in the service or the Portal will be corrected. While we will use reasonable efforts to maintain an uninterrupted service to the Portal, we cannot guarantee this and we do not give any promises or warranties (whether express or implied) about the availability of our services or the Portal.
- 60.1 Each party represents and warrants, severally and not jointly, to the other party, hereto that:
- such party is duly organised, validly existing and has good standing under the laws of its organisation and that such party has the full power and authority, to enter into, execute and deliver this agreement and to perform the transactions contemplated hereby, respectively, and such party is duly incorporated or organised and existing under the laws of the jurisdiction of its incorporation or organisation;
- the execution and delivery by such party of this agreement and the performance by such party of the transactions contemplated hereby have been duly authorised by all necessary corporate or other action of such party; and
- assuming the due authorisation, execution and delivery hereof by the other party, this agreement constitutes the legal, valid and binding obligation of such party, enforceable against such party in accordance with its terms, except as such enforceability may be limited by applicable bankruptcy, insolvency, reorganisation, moratorium or similar laws affecting creditors’ rights generally.
- 60.1 Each party represents and warrants, severally and not jointly, to the other party, hereto that:
- You agree to fully indemnify us, our affiliates, employees, agents, contributors, third party content providers and licensors from and against all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred or suffered by us as a direct consequence of any breach by you or your agents of these Terms.
Access to the Portal
- While we use reasonable endeavours to ensure that the Portal is available continuously, we do not make any representations or warranties that your access will be uninterrupted, timely, secure or error free. Your access to the Portal may be suspended without notice in the case of system failure, maintenance or repair or any reason beyond our control.
- Except as expressly provided otherwise in the Terms, we reserve the right to change or discontinue any website, feature or service (or part thereof) on the Portal at any time.
- We do not warrant that we will continue to make the Portal available generally or at all and reserve the right at any time to impose or increase fees for future access to any material appearing in the email or on the Portal. The right is reserved to alter the Portal at any time, even if it changes the equipment needed to access or use our services or the Portal or any part of it.
Online Payment Security
- Fees for SuperRecords Services may be deducted using direct debit or credit card payments through our third party secure payment facilities.
- We will keep all information pertaining to your nominated account at the Financial Institution, private and confidential. Credit card details or bank account details of all clients may be retained by the payment gateway used by SuperRecords to process payments.
- Services Fees are in Australian Dollars ($AUD) only.
General Termination Terms
- After the initial term (if any) or renewed term (if any) as specified in your Statement of Work, you may terminate this agreement by providing two (2) months’ written notice.
- Upon termination, work will be completed based on discussions with you prior to a handover meeting.
- Fees for work completed will be charged and payment will be due within 7 days.
- A handover meeting will be undertaken where necessary once full payment has been received for all outstanding fees.
- We may terminate this agreement by providing two (2) months’ notice to you after the initial term of this agreement or any renewed term as specified in your Statement of Work.
- To the extent permitted by law (including your rights under the Australian Consumer Law), fees paid up to termination are non-refundable.
- We may terminate this agreement without notice if you breach your obligations under this agreement and fail to rectify them within 7 days of notice from us to rectify the default.
- Upon termination of this agreement and final payment received, we will archive all information and documents related to the work completed for you. Subject to our legal obligations to retain information, we will destroy/delete all information retained that you consider as sensitive to your business at your request and/or upon termination.
- Unless stated to be otherwise, charges referred to for any goods or services supplied (or offered for supply) via our website are stated exclusive of GST. Where GST applies to any supply made to you, we will calculate the applicable GST and issue you with a Tax Invoice. GST means the Australian goods and services tax charged under A New Tax System (Goods and Services Tax) Act 1999 (“Act”). Tax Invoice means tax invoice as defined by the Act.
- If any provision of the Terms is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of the Terms, which shall remain in full force and effect.
- If we don’t enforce any particular provision, we are not waiving our right to do so later.
- These Terms shall be construed in accordance with and governed by the laws of New South Wales, Australia. You consent to the exclusive jurisdiction of the courts in New South Wales, Australia to determine any matter or dispute which arises under the Terms and/or our Services.
Resolution of Disputes
- The parties must follow this dispute resolution process before terminating this Agreement for cause and before commencing proceedings. Payments must continue to be made in full during (and despite the invocation of) the dispute resolution process.
- If either party considers that a dispute has arisen, it may send a notice to the other party, setting out reasonable particulars of the matters in dispute.
- The parties must promptly hold discussions between representatives of each party after the issue of a dispute notice to attempt to resolve the dispute (First Discussions).
- If the dispute has not been resolved within five Business Days after commencement of First Discussions, the parties must attempt to resolve the dispute by holding discussions between senior executives (Second Discussions).
- If the dispute has not been resolved within ten Business Days after commencement of Second Discussions, either party may pursue its rights and remedies under this document as it sees fit.
- For clarity, a party may at any time commence court proceedings in relation to a dispute or claim arising in connection with this document where that party seeks urgent interlocutory relief.
- These terms, together with any terms specific to a Statement of Work, and the other policies posted on our website constitute the entire agreement between SuperRecords and you, superseding any prior agreements.
- You may not assign, sub-licence or otherwise deal in any other way with any of your rights under these Terms. We may assign this agreement at our sole discretion.
- Any notice given by a party hereto to the other party under this agreement shall be in writing, shall be sent by internationally recognised courier service and/or email and shall be directed at the address and contact details and to the attention of the respective persons specified hereafter, or such other details as may be informed by any party to the other party, in writing, at least 7 (seven) days before the concerned notice is dispatched. Any such notices shall be deemed delivered: (a) in the case of courier at the time of first service as evidenced by the delivery receipt; or (b) in the case of email, at the time of transmission.