More loans. Same team.
Same standards.
A 45-minute conversation with Jem Erdonmez on how Bmoney grew file volume without compromising best interests duty, file quality or their people.
Speaker
Jem Erdonmez
Licensee In Charge, Bmoney Brisbane
Speaker
Jem Erdonmez
Lincensee In Charge, Bmoney Brisbane
- Wed 11 November 2026
- 12:00–12:45pm AEDT
Continue the Conversation In Person
Join industry peers in Sydney and Melbourne in February 2027 to explore how financial services practices can scale with AI, automation and the right operating model.
Demand isn't the Constraint
anymore. Capacity is.
Every new loan adds documentation, compliance and follow-up. Files per person keep rising. Your hours don’t.
More Files,
Same Hours.
Volume outgrows the team before you see it coming.
Standards Are
Non-Negotiable
Best interests duty, file quality and client experience can’t drop because volume rises.
The Usual Fixes Don't Hold.
Hire, add a tool, push harder. Each solves one problem and creates another: standards slip, settlements slow, or your best people burn out.
Leave With a Clearer View of
How to Scale.
Brokers wrote 81.6% of new home loans in the June 2026 quarter, Up from 77.6% a year earlier.
More of the market is coming to brokers, so more files land on each person. Good staff are expensive to keep, and with AI note-takers, document collection and CRM automation everywhere, it’s hard to know what’s worth adopting first.
Where Capacity Disappears
See where processing, compliance and admin hours really go, and which changes freed up the most.
Who Should
Do What
A simple way to split work between brokers, support staff, systems and partners, and how it shapes your next hire.
Growth Without Lowering Standards
How to keep compliance and file quality consistent when work moves to an outside partner, onshore or offshore.
Your First
90 Days
What to document, standardise and fix before you bring anyone or anything new in, plus realistic first steps on a modest budget.
A Candid Conversation.
Jem Erdonmez
Licensee In Charge, Bmoney Brisbane
Jem went from running professional kitchens to running a broking office. He joined Bmoney in 2022 and took over the Brisbane office in 2024, where he’s accountable for both growth and compliance.
In this session he shares what they changed in people, process, technology and partnerships, and what he’d set up earlier next time.
Who Should Attend.
- Principals and owners: grow without adding headcount risk.
- Team leaders: spread files across the team without quality slipping.
- Ops and processing managers: find where files stall and fix it.
- Anyone accountable for settlements: turn more enquiries into settlements without burning out the team.
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